RMG Artist Support

How Can We
Help You?

Tutorials, answers, and resources for RMG and RMG Amplify artists. Find what you need or reach out to the team directly.

↑ Submit a Release ↗ RMG Artist Hub
Portal & Submissions
How to use your upload portal and what happens after you submit
Tutorial Coming Soon
How to Submit a Release
Portal walkthrough — all 4 steps
Tutorial Coming Soon
File Prep & Artwork Standards
What RMG needs from you before upload

Use your personal artist upload portal — the URL was shared with you by RMG. Fill out all four steps: Release Info, Tracks & Files, Credits, and Publishing & Rights. Your files will upload directly to your Google Drive folder and Doc will be notified automatically.

If you don't have your portal URL, reach out to Doc or Jayden and they'll send it to you.

  • Audio: WAV (preferred), MP3, AIFF, FLAC
  • Artwork: JPG only — minimum 3000×3000px, sRGB color space
  • Press Photos: JPG only — minimum 1500px on shortest side
PNG artwork will be rejected during distribution upload. Convert to JPG before submitting to avoid delays.

Minimum 3 weeks before release date. This is non-negotiable — Spotify editorial pitching closes 7 days before release and requires setup time. If you're pitching to Spotify New Music Friday or editorial playlists, 4–6 weeks is the target.

Submitting late means you lose the Spotify pitch window. There are no exceptions.

Your files go directly to your Google Drive folder and a task is automatically created for Doc and TJ in the RMG system. Here's the typical flow:

  • Doc reviews your submission and checks for missing info (usually within 48 hours)
  • TJ uploads your audio and metadata to the distribution portal
  • Once live, you'll get a listen link and DSP links via email
  • If you're on the label, Jayden coordinates marketing assets and campaign timing

A UPC (Universal Product Code) identifies your release. An ISRC (International Standard Recording Code) identifies each individual track. These are used for royalty tracking across all DSPs.

You don't need to provide these — RMG will generate and assign them during distribution. If you already have them from a previous release, you can enter them in the portal and they'll be used as-is.

Distribution
How your music gets to Spotify, Apple Music, and everywhere else

After TJ uploads your release, DSPs typically take 3–7 business days to process and publish. Spotify and Apple Music are usually on the shorter end; some international stores can take longer.

This is why the 3-week minimum submission deadline exists — it gives RMG enough buffer to upload, review, and still have time for corrections if anything gets rejected.

RMG distributes to all major platforms worldwide including Spotify, Apple Music, Amazon Music, YouTube Music, Tidal, Deezer, Pandora, iHeartRadio, TikTok, Instagram/Facebook, and 150+ additional stores and streaming platforms.

If you need distribution limited to specific territories or platforms, note that in the portal when you submit.

First — don't panic. Most claims are automatically resolved once your release is properly registered in the distribution system. Here's what to do:

  • Screenshot the claim and send it to Doc
  • Do not dispute the claim yourself — this can create bigger problems
  • RMG will file the dispute through the distribution portal
  • Resolution typically takes 5–30 business days depending on the platform
If your claim shows a label or publisher you don't recognize (Sony, UMG, BMG, Songtrust), that usually means your publishing is registered somewhere and overlapping. Let Doc know ASAP.

You need to claim your artist profile directly on each platform. Here's how:

Once claimed, you can update your bio, photos, and link social profiles. RMG cannot update these on your behalf — they belong to you.

After TJ uploads your release, a private listen link is generated automatically through the distribution portal. Doc or TJ will share it with you — it'll come through in your release confirmation.

You can also log into the RMG Artist Hub to find your listen links for all your releases.

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Royalties & Publishing
How you get paid and how publishing works
Tutorial Coming Soon
How Royalties Work
Master vs. publishing — what's the difference
Tutorial Coming Soon
SoundExchange Registration
How to claim your digital radio royalties

DSPs report royalties on a monthly cycle, but payments arrive on a delay — typically 60–90 days after the reporting period. So streams from January may not appear in your account until March or April.

RMG distributes your royalties according to your deal terms. Check your contract for your specific revenue share and payment schedule. For questions about a specific payment, reach out to Doc directly.

SoundExchange collects digital performance royalties for sound recordings played on internet radio, satellite radio (SiriusXM), cable TV music channels, and Pandora. Unlike Spotify royalties, these go directly to the artist and rights holder — not through the label unless you're registered.

If you haven't registered with SoundExchange, you're leaving money on the table. Register at soundexchange.com — it's free. Once registered, royalties accumulate from your release date.

RMG claims SoundExchange royalties "from inception" by default when distributing your music. Make sure you're registered to receive your share.

Master royalties come from the sound recording — the actual audio file. These go to whoever owns the master (you, RMG, or shared). This is what Spotify, Apple Music, and other streaming platforms pay out per stream.

Publishing royalties come from the composition — the song's lyrics and melody. These go to the songwriters and publishers. Even if someone else records a cover of your song, you still collect publishing royalties.

If RMG administers your publishing, Music Services registers your compositions and collects publishing royalties on your behalf. If you manage publishing independently, you (or your PRO) handle that side.

A PRO (Performing Rights Organization) collects performance royalties when your music is played on radio, TV, live venues, or public spaces. The main PROs in the US are ASCAP, BMI, and SESAC.

If you write your own music and aren't registered with a PRO, you're missing performance royalties every time your song plays. Registration is free (ASCAP and BMI) and takes about 15 minutes.

Once registered, you'll get an IPI number — include this in your release submissions so RMG can properly credit your compositions.

To run Meta (Facebook/Instagram) ads that include your music, your release must have its Facebook & Instagram policy set to Monetize during distribution. This is the RMG default — if you set it to Block, your music can't be used in Reels or paid ads.

For TikTok, your music is automatically added to the TikTok Commercial Music Library after distribution. You don't need to do anything extra.

For specific ad campaign strategy and creative, reach out to Jayden — that's his lane.

RMG Artist Hub
Navigating your distribution dashboard
Tutorial Coming Soon
Navigating the RMG Artist Hub
Find your releases, stats, and listen links

Go to login.rmgforever.com/d2/sign_in and log in with your RMG-issued credentials. If you don't have login info or your password isn't working, contact Doc or TJ to get access set up.

Log into the RMG Artist Hub and navigate to your releases. Stats are updated on a rolling basis and typically show platform-level breakdowns for streams, downloads, and revenue by territory.

For more granular analytics (listener demographics, playlist placement, save rates), claim your Spotify for Artists and Apple Music for Artists profiles — those dashboards are much more detailed.

Contact Doc immediately with the specific error and what it should be. Some metadata (like release date) cannot be changed once a release is live — platform-level corrections can take 2–4 weeks and aren't guaranteed.

This is why we require 3 weeks of lead time. Check all your submission details carefully before submitting — errors caught before upload take 5 minutes to fix; errors caught after live can take months.

Still Have Questions?

Reach out to Doc or Jayden directly. For urgent distribution issues, Doc is your first call.

Contact RMG Team →